terms of Service

This Customer Terms of service ("Service") is entered into between TIDY SET GO INC. ("Company") and the client ("Client") for the provision of cleaning services as outlined below.

1. Service Description:

  • TIDY SET GO INC. referred to as "the Service Provider," agrees to provide cleaning services as specified in the agreement with the client.

2. Service Frequency:

  • Cleaning services will be provided according to the frequency agreed upon by both parties, including one-time, weekly, bi-weekly, or monthly cleaning sessions.

3. Service Hours:

  • Cleaning services will be performed on Monday to Sunday between 8 am and 7pm. Any changes to the schedule will be communicated to the client in advance.

4. Pricing and Payment:

  • The client agrees to pay for the cleaning services provided by TIDY SET GO INC. according to the following schedule: One time cleaning, weekly, bi-weekly, or monthly.

  • The total payment amount for each cleaning session is based on a flat rate. This amount may be subject to adjustment based the services selected and/ or additional services provided.

  • All prices are exclusive of applicable taxes. Any taxes imposed by law will be added to the total amount payable by the client.

  • TIDY SET GO INC. accepts payment by credit card. Details for making payments will be provided when booking services.

  • Invoices will be provided to the client after booking their service and will include a breakdown of services rendered.

  • Any disputes regarding payments must be communicated to TIDY SET GO INC. within hours of receiving the invoice.

    By engaging in our cleaning services, the client acknowledges and agrees to abide by these payment terms.

5. Cancellation Policy:

  • The client must provide a 24 hours notice for cancellations or rescheduling. Failure to do so will result in a cancellation fee. The client will be charged 50% (half) the amount of their agreed service rate for the canceled appointment. We are happy to accommodate the client with a rescheduled appointment; however, that will be subject to availability.

6. Access to Premises:

  • The client agrees to provide access to the premises during the agreed-upon service hours. The client must provide specific instructions and details in their booking. Any changes to access procedures must be communicated in advance.

  • If the client has pets, it is their responsibility to secure or confine them during the cleaning service. This ensures the safety of both the cleaning staff and the pets.

7. Liability and Insurance:

  • The Service Provider carries liability insurance, and any damages or losses caused by our staff will be covered up to the policy limit. The client is responsible for securing any valuable or fragile items during cleaning.

  • The client is responsible for securing any valuable items, sensitive documents, or fragile belongings before the cleaning service begins. TIDY SET GO INC. will not be held liable for any loss or damage to items left in insecure or open areas.

8. Client Responsibilities:

The client agrees to fulfill specific responsibilities, such as decluttering and securing pets, to ensure the safety and efficiency of the cleaning process.

  • Prior to the cleaning session, the client agrees to declutter and clear work areas to facilitate the cleaning process. This includes removing personal items from surfaces and ensuring that cleaning areas are easily accessible.

  • The client must communicate any special instructions or specific areas of concern before the cleaning service commences. This includes identifying areas that require extra attention or any cleaning products to avoid.

  • If the cleaning staff is unable to complete their tasks within the booked hours due to factors such as excessive clutter, additional cleaning requests, or restricted access, the client will be responsible for the additional time required to complete the service.

  • The client will have the option to authorize the additional time or request the cleaning staff to conclude the service within the initially agreed-upon hours.

  • The client will be responsible to pay an additional $25 (per hour) for exceeding the booked hours.

Failure to adhere to these client responsibilities may impact the efficiency, quality of the cleaning services provided, prolong the appointment, and delay cleaning staff.

By engaging in our cleaning services, the client acknowledges and agrees to fulfill these responsibilities and agrees to adhere to the terms outlined as it relates to additional charges.

9. Confidentiality:

  • The Service Provider agrees to keep all client information and details about the property confidential.

10. Quality Assurance:

  • The Service Provider is committed to providing quality services. If the client is dissatisfied, they should contact us within 48 hours to request corrections.

11. Termination of Services:

  • Either party may terminate the cleaning services agreement with [notice period] notice. The client is responsible for payment for services performed up to the termination date.

12. Force Majeure:

  • Neither party shall be held responsible for delays or failure to perform due to circumstances beyond their control, such as natural disasters, poor weather conditions, or emergencies.

13. Indemnification:

  • Both parties agree to indemnify each other against any claims or liabilities arising from the services provided.

14. Dispute Resolution:

  • Any disputes arising under or in connection with this agreement shall be resolved through mediation in the Province of Ontario.

15. Governing Law:

  • This agreement shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada.